However, whenever I try to play the message, the app crashes. We are working to restore service as quickly as possible. Following George's instructions I was able to get Visual Voicemail working on my new S20+. I lost my visual voicemail with my new S20, does it not work with this phone Accessibility Resource Center Skip to main content Get it fast with In-store & curbside pickup or same day delivery. I am not able to set up Visual Voicemail on my S20 . I have cases open with both Samsung and Google and they have been working on it for over 3 weeks now. To access Visual Voicemail, you must have already Set Up Voicemail.Alternatively, you can check your voicemail messages by selecting the Phone app from the home screen > select and hold the 1 key > if prompted, enter your voicemail password > follow the prompts to listen to your messages. Premium Visual Voicemail has been part of my plan for years. Announcements. J. Jacobson053. This will -not- delete any voicemail messages; it will only reset the app itself. Not as good but something until AT&T updates. Scroll down to find the Visual Voicemail App. All my apps transferred easily, except for the Verizon visual voicemail app. I recently changed phones to an unlocked Samsung Galaxy S20 that I purchased directly from Samsung. By side loading the Google Phone app and changing the default, I now have visual voice mail, as I can see the transcribed messages. But not sure if that's because of unlocked version or what. No resolution. I remember reading AT&T Visual voicemail isn't ready for this phone yet. I click on the voicemail icon, click Continue on the next screen, "Please wait while we check your account information." Samsung. It's not available in the google play store. At least not easily. Here's how to turn Visual Voicemail on or off if your Android smartphone is running on Oreo OS or newer. One thing we tried was clearing the data for the built-in Voicemai app. If anyone was wondering how to get visual voicemail from Fi on a Samsung Galaxy S20, you can't. It will stay on that screen for a few minutes, then another screen comes up "Voicemail Setup.....The app hasn't received setup information. You'll typically find it under: settings: then Apps or Applications. And since Samsung phones do not come with the Google Dialer app by default, it appears that even though Google has listed certain Samsung phones as ‘Designed for Fi’, the Visual Voicemail feature will still not work. Now we'll need to locate the Visual Voicemail App. Assuredly it is software related. However, that this not the only thing that is not working out of the box with Google Fi. The visual voicemail mail from the Galaxy Store is working for me. Now, tap Storage, then Clear Data. Tap the app, then tap force stop, then confirm. Their visual voicemail app shows not compatible with my phone. Tap to confirm. 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